Deskripsi Pekerjaan
Are you a proactive and empathetic professional looking for a role in the heart of Singapore? PERSOL is currently seeking a dedicated Client Services Officer to join our dynamic team. In this pivotal position, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with efficiency and professionalism.
As a Client Services Officer, you will play a crucial role in our operations by handling customer feedback and enquiries across various channels. Your expertise in managing appointment bookings and diligently following up on outstanding enquiries will directly impact our client satisfaction levels and retention rates. We are looking for someone who thrives in a fast-paced office environment and is passionate about delivering exceptional service.
If you possess excellent communication skills and a problem-solving mindset, we want to hear from you. Join us in a supportive environment where your contributions are valued, and help us maintain our high standards of customer excellence.
Tanggung Jawab
- Manage and respond to customer feedback and enquiries via phone, email, WhatsApp, and social media platforms.
- Efficiently schedule and manage appointment bookings using CRM systems.
- Conduct proactive follow-ups on outstanding enquiries to ensure timely resolution and client satisfaction.
- Maintain accurate and up-to-date records of all customer interactions in the database.
- Provide high-quality customer support to resolve issues and address concerns promptly.
- Collaborate with internal teams to escalate complex issues and ensure a seamless customer experience.
- Assist in the development and refinement of customer service procedures and best practices.
Kualifikasi
- Minimum 1-2 years of experience in a client services or call centre role is preferred.
- Strong verbal and written communication skills with a customer-centric approach.
- Proficiency in using office software (MS Office) and CRM tools.
- Ability to multitask and manage time effectively in a busy office setting.
- Experience handling customer feedback through social media and messaging platforms (e.g., WhatsApp).
- A positive attitude, attention to detail, and a willingness to learn and adapt.
- Relevant certifications in customer service or hospitality are a plus.