Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for solving client issues? Private Advertiser is seeking a dedicated Client Services Specialist (Technical Support) to join our dynamic team in Kuala Lumpur. This is an excellent opportunity for individuals with experience in software support, IT support, SaaS, or hospitality tech to make a significant impact on our clients' success.
In this role, you will be the first point of contact for our clients, providing expert technical support and ensuring their needs are met with excellence. You will troubleshoot technical issues, guide clients through product features, and collaborate with internal teams to deliver seamless service experiences. Your problem-solving skills and customer-centric approach will be crucial in maintaining high client satisfaction and loyalty.
Private Advertiser offers a collaborative work environment where your expertise is valued, and your professional growth is nurtured. If you thrive in fast-paced settings and enjoy turning technical challenges into opportunities for client delight, we invite you to apply and become an integral part of our success story.
Tanggung Jawab
- Deliver exceptional technical support to clients via multiple channels including phone, email, and live chat
- Diagnose and resolve complex technical issues efficiently and effectively
- Maintain detailed documentation of client interactions, troubleshooting steps, and solutions in the CRM system
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides
- Analyze client feedback and identify opportunities for product improvement and enhancement
- Conduct training sessions for clients on new features, updates, and best practices
Kualifikasi
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support, software support, or IT support roles
- Proven ability to diagnose and resolve technical issues with minimal supervision
- Excellent communication and interpersonal skills with a strong customer-first mindset
- Experience with SaaS platforms, hospitality technology, or related software systems
- Proficiency in using CRM systems and ticketing platforms for issue tracking
- Ability to work effectively in a team environment and independently when required
- Fluency in English and Bahasa Malaysia is essential