Deskripsi Pekerjaan
Join EMAPTA's dynamic team as a Client Success Associate and drive impactful relationships within the clean energy sector. This onsite role in Makati offers unparalleled opportunities for professional growth while supporting global operations in a rapidly evolving industry. You'll be instrumental in enhancing client satisfaction, streamlining processes, and contributing to the clean energy transition through hands-on operational support. EMAPTA provides a collaborative environment where your contributions directly shape client outcomes and career advancement.
As a key player in our client success ecosystem, you'll gain exposure to international markets while developing expertise in renewable energy solutions. The position includes comprehensive benefits starting from day one, ensuring your well-being is prioritized as you build a meaningful career in sustainability. If you're passionate about making a difference in clean energy and thrive in client-facing roles, this is your gateway to professional excellence.
Tanggung Jawab
- Build and maintain strong client relationships in the clean energy sector
- Deliver hands-on operations support to ensure seamless service delivery
- Monitor client satisfaction metrics and implement improvement strategies
- Collaborate with cross-functional teams to resolve client issues
- Document client interactions and maintain accurate CRM records
- Identify upsell opportunities and contribute to revenue growth
- Support global client operations across multiple time zones
Kualifikasi
- Bachelor's degree in Business, Environmental Science, or related field
- 1-2 years of experience in client success or customer service
- Strong communication and interpersonal skills
- Proficiency in CRM software and client management tools
- Ability to work independently and in team environments
- Problem-solving mindset with attention to detail
- Interest in clean energy and sustainability initiatives
- Fluent in English with excellent written and verbal communication