Deskripsi Pekerjaan
Join Ascentium Max Sdn Bhd as a Client Success Executive and play a pivotal role in building and maintaining strong client relationships. In this position, you will be the primary point of contact for our valued clients, ensuring their needs are met and their expectations exceeded. You'll manage all aspects of client billing and collections processes, ensuring timely payments and financial stability. Your expertise will contribute to client retention strategies while identifying opportunities for cross-selling and upselling our services. This role requires excellent communication skills, a customer-centric mindset, and the ability to navigate complex client relationships. If you're passionate about delivering exceptional service and driving business growth, we invite you to apply for this exciting opportunity in Kuala Lumpur. As a key member of our team, you'll have the opportunity to develop your skills in client management, financial operations, and business development, positioning yourself for future career advancement within our organization.
Tanggung Jawab
- Manage and nurture client relationships to ensure satisfaction and long-term partnerships
- Oversee billing processes, collections, and financial transactions with clients
- Develop and implement client retention strategies to minimize churn
- Identify and pursue cross-selling and upselling opportunities within existing client base
- Act as the primary point of contact for client inquiries and concerns
- Collaborate with internal teams to resolve client issues and deliver solutions
- Monitor client satisfaction metrics and implement improvements
- Prepare regular reports on client performance, retention rates, and revenue generation
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Minimum 2-3 years of experience in client success, account management, or sales support
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Experience in billing and collections processes preferred
- Knowledge of cross-selling and upselling techniques