Deskripsi Pekerjaan
Join our dynamic team as a Client Success, Platform Support, and Training Coordinator. In this pivotal role, you will serve as the vital bridge between our advanced digital solution platforms and our valued clients. Your primary objective will be to ensure that our clients not only maximize the value of our products but also receive top-tier support throughout their user journey. You will play a key role in monitoring platform health, addressing critical client feedback, and delivering comprehensive training sessions designed to empower users. We are looking for a proactive individual who thrives in a fast-paced environment and is dedicated to fostering long-term, successful client relationships through exceptional service, strategic support, and technical guidance.
Tanggung Jawab
- Provide high-quality client support and resolve technical queries regarding our digital solution platforms.
- Monitor platform performance and health to ensure an optimal user experience and troubleshoot issues.
- Conduct engaging training sessions and workshops to educate clients on new features and best practices.
- Gather, analyze, and report client feedback to drive continuous product improvement.
- Coordinate with internal teams to implement client requests and resolve complex issues efficiently.
- Maintain detailed documentation of client interactions, training materials, and support logs.
- Act as the primary point of contact for escalated client concerns and strategic account management.
Kualifikasi
- Bachelor's degree in Information Technology, Communication, or a related field.
- Proven experience in client success, customer support, or technical training roles.
- Strong understanding of digital solution platforms and SaaS products.
- Excellent verbal and written communication skills in English.
- Ability to explain complex technical concepts clearly to non-technical audiences.
- Proficiency in using CRM software and ticketing systems.
- Highly organized with strong problem-solving abilities and multitasking skills.