Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for educational technology? Quipper is looking for a dynamic and solution-driven Client Support Officer to join our expanding team in Iloilo. As a leader in EdTech, we pride ourselves on providing seamless support to our students, teachers, and school partners.
In this role, you will be the face of Quipper, acting as the primary point of contact for resolving inquiries, troubleshooting platform issues, and ensuring our users have the best possible experience with our digital learning tools. If you are enthusiastic, tech-oriented, and eager to make an impact in the education sector, we want to hear from you.
Join a global company where your ability to communicate complex information clearly and empathetically will directly contribute to the success of learners across the Philippines.
Tanggung Jawab
- Provide high-quality technical support via email, chat, and phone to students, teachers, and administrators.
- Diagnose and troubleshoot platform-related issues, escalating complex tickets to the technical team when necessary.
- Maintain a deep understanding of the Quipper platform and its features to provide accurate guidance to users.
- Document user interactions and feedback to help improve the product and support processes.
- Manage customer inquiries regarding account access, content availability, and platform navigation.
- Collaborate with internal teams to communicate recurring issues and contribute to knowledge base articles.
- Ensure that all support metrics and service level agreements (SLAs) are consistently met.
Kualifikasi
- Bachelor’s degree in Education, IT, Communications, or a related field.
- At least 1-2 years of experience in customer support, technical support, or a call center environment.
- Strong technical aptitude with the ability to learn new software and platforms quickly.
- Excellent command of written and spoken English and Filipino.
- Exceptional problem-solving skills and a solution-oriented mindset.
- Ability to work in a fast-paced environment and handle multiple inquiries with patience and professionalism.
- Passionate about the intersection of education and technology.