Deskripsi Pekerjaan
Are you a tech-savvy individual passionate about cloud computing and eager to kickstart a rewarding career? eCloudvalley Technology, a leading cloud service provider, is seeking a motivated and dynamic Cloud Support Engineer (Associate) to join our growing team in Bago City, Negros Occidental. This is an incredible opportunity to dive deep into the world of cloud infrastructure, work with cutting-edge technologies, and directly contribute to the success of our diverse clientele.
As a Cloud Support Engineer, you will be at the forefront of problem-solving, providing essential technical assistance to ensure our clients' cloud environments run smoothly. You’ll troubleshoot complex issues, implement solutions, and learn from a team of seasoned cloud experts. We offer a vibrant and collaborative work environment where continuous learning and professional development are highly encouraged. This role involves a shifting schedule, reflecting our commitment to providing 24/7 support and offering you flexibility.
If you're looking for a role where you can apply your technical skills, grow rapidly within the cloud industry, and make a tangible impact, eCloudvalley Technology is the place for you. Join us and become a vital part of a company that values innovation, expertise, and customer satisfaction. Elevate your career with us!
As a Cloud Support Engineer, you will be at the forefront of problem-solving, providing essential technical assistance to ensure our clients' cloud environments run smoothly. You’ll troubleshoot complex issues, implement solutions, and learn from a team of seasoned cloud experts. We offer a vibrant and collaborative work environment where continuous learning and professional development are highly encouraged. This role involves a shifting schedule, reflecting our commitment to providing 24/7 support and offering you flexibility.
If you're looking for a role where you can apply your technical skills, grow rapidly within the cloud industry, and make a tangible impact, eCloudvalley Technology is the place for you. Join us and become a vital part of a company that values innovation, expertise, and customer satisfaction. Elevate your career with us!
Tanggung Jawab
- Provide first-line and second-line technical support for cloud-based infrastructure and applications, primarily focusing on AWS, Azure, or Google Cloud platforms.
- Diagnose and resolve technical issues related to cloud services, virtual machines, networking, storage, and security.
- Monitor cloud environments and respond promptly to alerts and incidents to minimize downtime and ensure service availability.
- Escalate complex issues to senior engineers or relevant internal teams, ensuring clear communication and follow-up.
- Document all support activities, troubleshooting steps, and resolutions in the ticketing system for knowledge management.
- Assist clients with basic configuration, setup, and best practices for their cloud resources.
- Participate in on-call rotations and adhere to a shifting schedule to provide 24/7 support coverage.
- Continuously learn and stay updated with new cloud technologies, services, and industry best practices.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Basic understanding of cloud computing concepts and experience with at least one major cloud provider (AWS, Azure, or Google Cloud) is a significant advantage.
- Familiarity with operating systems such as Linux (Ubuntu, CentOS, RHEL) and Windows Server.
- Knowledge of basic networking concepts (TCP/IP, DNS, VPN, Firewalls).
- Excellent problem-solving skills and a strong analytical mindset.
- Strong verbal and written communication skills in English, with the ability to explain technical concepts clearly.
- Ability to work effectively in a fast-paced environment and adapt to a shifting work schedule.
- Customer-focused attitude with a commitment to delivering high-quality support.