Deskripsi Pekerjaan
Career Opportunity: CMI Application Support Analyst – Singapore
Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) is the corporate and investment banking arm of the Crédit Agricole Group, a global leader in banking. We are looking for a talented and driven CMI Application Support Analyst to join our Capital Market Information (CMI) Technology team in Singapore.
This role sits at the heart of our Capital Markets business, one of the fastest growing and most technologically advanced divisions of the bank. As a CMI Application Support Analyst, you will be responsible for providing exceptional Level 2 and Level 3 support for our critical front office applications. You will work directly with traders, salespeople, and quants, acting as the key technical liaison to ensure the smooth operation of the bank's trading floor environment. Your work will directly impact the profitability and stability of the business.
The successful candidate will have a strong background in financial technology support, particularly within capital markets. You will thrive in a high-pressure, fast-paced environment and possess a deep curiosity for solving complex technical challenges. You will be expected to understand the full trade lifecycle for various asset classes including Fixed Income, FX, and Derivatives. You will become the subject matter expert on a suite of strategic trading applications, managing everything from daily market data connectivity to complex batch processing and application releases.
We offer a collaborative culture that values technical expertise and business partnership. You will have the opportunity to work with the latest technologies in a global team, contributing to major transformation projects while ensuring the stability of today's production systems. This is a fantastic opportunity for a seasoned support analyst to take the next step in their career with a top-tier global investment bank.
We are committed to investing in our employees and offer a comprehensive benefits package, a dynamic international work environment, and continuous learning and development opportunities. If you are a self-motivated, detail-oriented Application Support Analyst with a passion for capital markets, we encourage you to apply and become part of our success story in Singapore.
Tanggung Jawab
- Provide Level 2 and Level 3 application support for the bank's Capital Markets trading systems, ensuring high availability and low latency.
- Monitor production environments, promptly identify and resolve incidents, and perform root cause analysis to prevent recurrence.
- Manage application deployments, releases, and configuration changes across pre-production and production environments.
- Work closely with front office traders, sales, and structuring teams to understand their needs and ensure seamless system functionality.
- Liaise with global development teams to escalate complex bugs, define solutions, and test patches before production deployment.
- Develop and maintain support documentation, runbooks, and knowledge base articles.
- Participate in an on-call rotation schedule to provide 24/7 support for critical systems.
- Contribute to process automation initiatives to improve operational efficiency and reduce manual intervention.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related quantitative field.
- At least 3-5 years of experience in application support within a financial institution or a capital markets environment.
- Strong understanding of fixed income and derivatives products (Interest Rate Swaps, Credit Default Swaps, FX Options).
- Proficiency in SQL (Oracle/MS SQL Server) and scripting languages (Python, Unix Shell Scripting).
- Experience with FIX protocol, market data feeds (Reuters, Bloomberg), and trading platforms.
- Excellent analytical and problem-solving skills with the ability to work under pressure during market hours.
- Strong communication and stakeholder management skills, with fluency in English.
- Knowledge of ITIL framework and experience with incident management tools (ServiceNow, JIRA).