Deskripsi Pekerjaan
Join PT Baja Tirta Sentosa as a Collection Agent and play a pivotal role in our financial services division. As a key member of our banking team, you'll manage overdue accounts, negotiate settlements, and ensure portfolio health while maintaining compliance with financial regulations. This full-time position offers a competitive monthly salary and the opportunity to develop expertise in credit management and financial recovery.
You'll leverage strong communication skills to engage customers with overdue payments, establish repayment plans, and document collection activities. The role requires meticulous attention to detail, ethical decision-making, and the ability to work independently in a fast-paced environment. We provide comprehensive training on industry best practices and our proprietary collection systems to ensure your success.
PT Baja Tirta Sentosa values integrity, professionalism, and results-driven approaches. This position offers career growth within Indonesia's dynamic financial sector while contributing to our mission of maintaining healthy credit portfolios and positive customer relationships.
Tanggung Jawab
- Contact customers with overdue payments via phone, email, and written correspondence
- Negotiate repayment plans and settlement agreements to recover outstanding debts
- Maintain accurate records of collection activities in CRM systems
- Collaborate with credit and legal teams on complex account resolutions
- Generate daily/weekly collection performance reports
- Ensure compliance with banking regulations and company policies
- Identify trends in delinquency and recommend process improvements
Kualifikasi
- Bachelor's degree in Finance, Economics, or Business Administration
- 1-2 years of experience in collections or accounts receivable
- Strong negotiation and conflict resolution skills
- Proficiency in Microsoft Office Suite and CRM software
- Knowledge of Indonesian banking regulations
- Excellent verbal and written communication abilities
- Ability to work under pressure with minimal supervision