Deskripsi Pekerjaan
Fifgroup is seeking a highly motivated Collection Coordinator to join our dynamic finance team in Pontianak. In this pivotal role, you'll orchestrate field collection operations by assigning tasks through our LKP system to junior staff (Cycle 0-1) while rigorously monitoring team performance metrics. You'll be instrumental in optimizing debt recovery processes, ensuring compliance with banking regulations, and driving collection efficiency across Kalimantan Barat. The ideal candidate will thrive in a fast-paced financial services environment, leveraging analytical skills to track KPIs and implement improvement strategies. Join us to make tangible impacts in our financial operations while advancing your career in Indonesia's banking sector.
Tanggung Jawab
- Assign collection tasks via LKP system to Jr/Collection Field staff (Cycle 0-1)
- Monitor and evaluate team performance metrics against collection targets
- Implement process improvements for field collection operations
- Coordinate with banking departments to ensure regulatory compliance
- Generate performance reports for management review
- Train junior staff on collection protocols and system usage
- Conduct field visit assessments to verify collection activities
Kualifikasi
- Diploma/Bachelor's degree in Finance, Banking, or related field
- Minimum 2 years' experience in collections or banking operations
- Proficient in LKP system and financial management software
- Strong analytical skills with KPI monitoring experience
- Excellent communication and negotiation abilities
- Ability to manage field-based collection teams
- Knowledge of Indonesian banking regulations
- Proven problem-solving skills in financial contexts