Deskripsi Pekerjaan
Are you a driven professional looking to make an impact in the fast-paced world of financial technology? Global Fintech is seeking a talented Collection Officer to join our dynamic team in Jakarta Raya. As a leading player in the financial services industry, we are committed to excellence and customer satisfaction.
In this pivotal role, you will be responsible for managing account portfolios, ensuring timely collections, and maintaining positive relationships with clients. We believe in rewarding hard work and dedication, which is why we offer a competitive base salary along with performance-based incentives tailored to your individual achievements. If you possess strong negotiation skills and a customer-centric mindset, this is the perfect opportunity to advance your career in a global environment.
We are looking for individuals who thrive in a fast-paced environment and are eager to contribute to our continued growth. Join us and be part of a team that values innovation and results.
Tanggung Jawab
- Manage and monitor overdue accounts to ensure timely collections.
- Communicate effectively with customers regarding payment status and account details.
- Negotiate payment plans and settlements with clients to recover outstanding balances.
- Maintain accurate and up-to-date records of all collection activities and transactions.
- Collaborate with internal teams to resolve customer issues and improve service quality.
- Ensure strict compliance with company policies and financial regulations.
- Prepare and submit daily/weekly collection reports to management.
Kualifikasi
- Bachelor’s degree in Finance, Economics, Accounting, or any related field.
- Previous experience in collections, credit control, or customer service is preferred.
- Strong interpersonal and negotiation skills with a focus on customer retention.
- Proficient in using Microsoft Office applications (Excel, Word, Outlook).
- Excellent communication skills in both English and Bahasa Indonesia.
- Ability to work well under pressure and meet monthly targets.
- High attention to detail and strong organizational skills.