Deskripsi Pekerjaan
Join our dynamic team as a Collection Officer / Collection Specialist at M.B.A. Consulting Philippines Inc. where you'll play a pivotal role in our clients' financial recovery process. This position requires a proactive individual to manage overdue accounts while maintaining professional, empathetic communication with clients. You'll be the bridge between our clients and their financial obligations, implementing strategic collection protocols to maximize recovery rates while preserving customer relationships. The ideal candidate thrives in a fast-paced environment, balancing firm collection tactics with exceptional customer service to achieve payment goals.
Your responsibilities will include negotiating payment plans, conducting detailed account analysis, and documenting all collection activities in compliance with industry regulations. You'll collaborate with internal teams to resolve discrepancies and update client information in real-time. This role offers an excellent opportunity to develop expertise in debt management, financial negotiations, and customer retention strategies within a supportive professional setting.
Tanggung Jawab
- Manage and collect overdue accounts through systematic follow-ups and strategic communication
- Negotiate payment plans and settlements with clients while maintaining positive relationships
- Document all collection activities, payment arrangements, and client communications accurately
- Collaborate with internal teams to resolve account discrepancies and update client information
- Analyze account histories to identify collection risks and recommend action plans
- Adhere to legal compliance standards and company policies in all collection activities
- Monitor payment trends and report collection metrics to team leadership
Kualifikasi
- High school diploma or equivalent; bachelor's degree in Business, Finance, or related field preferred
- 1-2 years of experience in collections, accounts receivable, or customer service
- Strong negotiation and conflict resolution skills with customer-centric approach
- Proficiency in CRM software and Microsoft Office applications
- Excellent verbal and written communication skills in English and Filipino
- Detail-oriented with ability to maintain accurate financial records
- Ability to work independently while collaborating effectively in team environments