Deskripsi Pekerjaan
Join Prime@Technology Specialists, Inc. as a Collection Specialist in the heart of Pasay City, Metro Manila. In this pivotal role, you'll become the bridge between our financial services and our valued customers, ensuring timely payments while preserving positive relationships. You'll proactively contact customers with overdue accounts, resolve payment misunderstandings through empathetic communication, and educate clients on payment terms and consequences—all while adhering to industry regulations.
This position is ideal for detail-oriented professionals who excel in negotiation and problem-solving. You'll work in a dynamic environment where your efforts directly impact our company's financial health and customer satisfaction. We offer competitive compensation and opportunities for professional growth within our established financial services firm.
Tanggung Jawab
- Contact customers with overdue accounts via phone, email, and digital channels
- Resolve payment misunderstandings through clear communication and documentation
- Educate customers on payment terms, consequences, and available solutions
- Negotiate payment plans and settlements to recover outstanding debts
- Maintain accurate records of all customer interactions and account updates
- Collaborate with internal teams to address complex account issues
- Meet monthly collection targets while maintaining compliance standards
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1-2 years of experience in collections or customer service
- Excellent verbal and written communication skills
- Strong negotiation and conflict resolution abilities
- Proficiency in CRM software and MS Office applications
- Knowledge of debt collection regulations and practices
- Ability to work independently and meet deadlines
- Attention to detail with strong organizational skills