Deskripsi Pekerjaan
Join Prime@Technology Specialists, Inc. as a Collection Specialist and play a pivotal role in our financial operations. As a key member of our team, you will be responsible for managing and resolving overdue accounts to ensure the company's financial health. Your primary duties involve contacting customers with outstanding balances, understanding their payment challenges, and educating them on our payment terms and the implications of late payments. You will skillfully navigate conversations to resolve misunderstandings and facilitate timely payments, while also negotiating flexible payment plans when appropriate. This role demands excellent communication, negotiation, and interpersonal skills to maintain positive customer relationships while achieving collection targets. You will meticulously document all interactions and follow-up actions in our CRM system, ensuring accuracy and compliance with industry regulations. Additionally, you will collaborate with other departments, such as billing and customer service, to address account discrepancies and provide a seamless experience for our clients. Prime@Technology Specialists, Inc. offers a supportive work environment and opportunities for professional development. If you are a motivated individual with a keen eye for detail and a passion for problem-solving, we invite you to apply and grow with us.
Tanggung Jawab
- Contact customers with overdue accounts via phone, email, and other communication channels.
- Resolve billing discrepancies and misunderstandings to facilitate timely payments.
- Educate customers on payment terms, consequences of late payments, and available options.
- Maintain accurate records of collection activities and customer interactions.
- Negotiate payment plans and settlements to recover outstanding debts.
- Collaborate with billing and customer service departments to resolve account issues.
- Meet or exceed monthly collection targets and key performance indicators.
- Adhere to debt collection regulations and company policies.
Kualifikasi
- Bachelor's degree in Business Administration, Finance, Economics, or related field (or equivalent experience).
- Minimum 1-2 years of experience in collections, accounts receivable, or customer service.
- Excellent verbal and written communication skills with a customer-centric approach.
- Strong negotiation and conflict-resolution abilities.
- Proficiency in CRM systems and Microsoft Office Suite.
- Knowledge of debt collection regulations and best practices.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in English and Filipino.