Deskripsi Pekerjaan
Join Aharetail Solutions Sdn Bhd as a proactive Collection Specialist and become a vital part of our financial operations team. In this dynamic role, you'll drive revenue recovery by strategically managing overdue accounts, negotiating repayment solutions, and ensuring timely payment collection. You'll be the primary liaison between our organization and clients with outstanding balances, employing exceptional communication skills to resolve payment discrepancies while maintaining positive customer relationships. This position offers an opportunity to develop expertise in credit control processes while working in a supportive environment that values your analytical abilities and negotiation prowess.
We're seeking a results-oriented professional who can balance firm collection tactics with empathetic customer service. You'll collaborate with internal departments to streamline payment processes, document all collection activities meticulously, and contribute to improving our overall debt recovery metrics. Aharetail Solutions provides comprehensive training and a clear career progression path for motivated individuals looking to grow in the financial services sector.
Tanggung Jawab
- Monitor and manage overdue accounts to ensure timely collection of outstanding payments
- Initiate contact with clients via phone, email, and other communication channels to discuss payment arrangements
- Negotiate repayment plans and settlement options while maintaining compliance with collection regulations
- Document all collection activities, updates, and payment agreements in the CRM system
- Collaborate with internal teams to resolve payment discrepancies and update account statuses
- Generate regular reports on collection performance, aging reports, and key metrics
- Identify high-risk accounts and escalate to senior management when necessary
- Adhere to company policies and legal requirements throughout all collection processes
Kualifikasi
- Minimum 1-2 years of experience in accounts receivable, collections, or customer service
- Strong negotiation and conflict resolution skills with a customer-centric approach
- Proficiency in CRM software and Microsoft Office applications (Excel, Outlook)
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Ability to work independently and meet collection targets in a fast-paced environment
- Attention to detail with strong organizational and time management abilities
- Knowledge of debt collection laws and ethical practices is advantageous
- High school diploma or equivalent; degree in finance/business preferred