Deskripsi Pekerjaan
Are you a results-driven professional with a knack for recovering payments and building strong relationships? SupportNinja is seeking a skilled Collection Specialist II to join our dynamic team. In this pivotal role, you will manage the end-to-end accounts receivable process for our SaaS clients, ensuring timely payments while maintaining positive customer relationships.
We are looking for an individual who thrives in a fast-paced environment, possesses excellent negotiation skills, and is committed to accuracy. If you have 2 years of experience in B2B collections and are eager to contribute to a growing industry, we want to hear from you. Join us and help streamline our financial operations while ensuring our clients receive the support they deserve.
Tanggung Jawab
- Manage the accounts receivable process for B2B corporate clients, ensuring accurate record-keeping.
- Identify and contact delinquent accounts through professional outbound communication (phone and email).
- Negotiate payment plans and settlements with customers to recover outstanding debts.
- Monitor aging reports and prioritize high-risk accounts for immediate action.
- Reconcile accounts and resolve billing discrepancies or disputes efficiently.
- Generate and send formal collection letters and reminders to customers.
- Collaborate with internal teams to escalate complex collection issues.
Kualifikasi
- Minimum of 2 years of proven experience in B2B collections and debt recovery.
- Experience specifically within the SaaS industry is highly preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
- Ability to remain calm, persistent, and professional when dealing with difficult customers.
- High attention to detail and strong organizational skills.
- Relevant bachelor’s degree in Business, Finance, or Accounting is a plus.