Deskripsi Pekerjaan
Are you a persuasive communicator with a knack for financial problem-solving? We are seeking a results-oriented Collection Specialist (Tele-Collector) to join our professional team in Pasig City. In this role, you will act as a key point of contact for customers with overdue accounts, working diligently to resolve outstanding balances while maintaining the highest standards of professional service and customer care.
The ideal candidate is resilient, tactful, and highly motivated by achieving collection targets. You will be responsible for outbound calling, negotiating mutually beneficial payment arrangements, and ensuring that company policies and collection laws are strictly followed. If you thrive in a fast-paced call center environment and want to build a career in financial services, we invite you to apply today.
Tanggung Jawab
- Manage a portfolio of overdue accounts and perform high-volume outbound collection calls.
- Negotiate payment plans and settlements with customers to recover outstanding balances.
- Document all customer interactions accurately in the collections CRM system.
- Consistently meet or exceed monthly collection KPIs and performance targets.
- Conduct skip tracing activities to locate customers with invalid contact information.
- Address customer inquiries and disputes regarding their accounts with professionalism.
- Escalate high-risk or problematic accounts to the management team according to internal procedures.
- Maintain compliance with local financial regulations and data privacy acts during all communications.
Kualifikasi
- At least 1-2 years of experience in collections, tele-sales, or high-volume customer service.
- Excellent verbal and written communication skills in English and Filipino.
- Strong negotiation and conflict resolution skills with a patient, yet firm approach.
- Proficiency in Microsoft Office Suite (Excel, Word) and basic database management.
- Ability to work under pressure and handle difficult conversations with emotional intelligence.
- Strong attention to detail and ability to maintain accurate financial records.
- Willingness to work in a shifting schedule as required by business operations.
- Demonstrated integrity and understanding of professional debt collection ethics.