Deskripsi Pekerjaan
Join the dedicated team at Armed Forces and Police Savings & Loan Association, Inc. (AFPSLAI) as a Collection Staff. We are currently seeking a motivated and detail-oriented individual to ensure the efficient collection of loan remittances. In this key role, you will play a vital part in maintaining the financial health of our institution by effectively communicating with borrowers regarding their due payments and account status.
Our ideal candidate will possess a strong background in customer service and financial operations. You will be responsible for managing inbound and outbound communications, processing payments, and resolving account inquiries professionally. This is an excellent opportunity for those looking to build a career in the banking and financial services sector within the Metro Manila area.
Why Join Us?
• Competitive salary package of ₱15,000 – ₱15,420/month.
• Opportunity to work with a reputable financial institution.
• Professional growth within the banking sector.
Tanggung Jawab
- Monitor loan accounts and identify overdue payments to ensure timely collections.
- Communicate effectively with borrowers via phone, email, or face-to-face to discuss payment arrangements and terms.
- Process and verify loan remittances, ensuring accurate data entry into the internal system.
- Maintain and update accurate records of all collection activities and customer interactions.
- Resolve customer complaints and inquiries regarding loan balances or payment methods.
- Adhere strictly to company policies and regulatory guidelines regarding debt collection.
- Collaborate with the credit team to assess repayment feasibility and risk.
Kualifikasi
- High school diploma or Bachelor’s degree in Business, Finance, or related field is an advantage.
- Proven experience in collections, customer service, or accounting is preferred.
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion abilities.
- Basic computer literacy, including proficiency in MS Office and CRM software.
- Ability to work under pressure and meet daily collection targets.
- Willingness to work in Western Bicutan, Metro Manila.