Deskripsi Pekerjaan
Join our dynamic team as a Collection Staff at WatersPhilippines, Inc & Mansmith and Fielders, Inc, where you'll play a pivotal role in maintaining our company's financial health while building strong client relationships. This full-time position offers the opportunity to develop essential skills in negotiation, communication, and financial management in a fast-paced environment.
In this customer-focused role, you'll be the primary point of contact for clients regarding payment reminders and account inquiries. Your professional demeanor will help resolve payment discrepancies while preserving positive customer relationships. You'll utilize our CRM system to document interactions, track payment statuses, and identify opportunities for process improvements. This position is ideal for individuals who thrive in problem-solving environments and are motivated by achieving collection targets.
We provide comprehensive training and a supportive work culture where your contributions directly impact our company's success. If you're detail-oriented, resilient, and passionate about delivering exceptional customer service, we invite you to apply for this rewarding position in Quezon City.
Tanggung Jawab
- Contact clients via phone, email, and SMS to remind them of overdue payments
- Explain account statements, payment terms, and collection policies clearly
- Negotiate payment plans and settlements with clients
- Document all interactions in the CRM system with detailed notes
- Identify and escalate high-risk accounts to the Collections Supervisor
- Meet monthly collection targets and performance metrics
- Collaborate with other departments to resolve payment disputes
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of experience in collections or customer service
- Excellent verbal and written communication skills
- Strong negotiation and conflict resolution abilities
- Proficiency in CRM software and MS Office applications
- Ability to work independently and meet deadlines
- Professional demeanor when handling difficult conversations