Deskripsi Pekerjaan
Are you a dedicated professional with a knack for numbers and a passion for helping others? The Armed Forces and Police Savings & Loan Association, Inc. (AFPSLAI) is seeking a detail-oriented and persuasive Collection Staff to join our team in Malaybalay City. We are committed to providing financial stability and excellent service to our members, and we need a reliable individual to ensure the efficient collection of loan remittances and maintain our high standards of service.
In this role, you will act as a vital link between the Association and our valued members. You will be responsible for monitoring account statuses, following up on payments, and resolving outstanding balances. We are looking for someone who can communicate effectively, remain calm under pressure, and demonstrate a strong commitment to financial integrity. If you are ready to start a rewarding career in the banking sector, we encourage you to apply.
Tanggung Jawab
- Monitor account statuses and proactively follow up on overdue loan payments to ensure timely remittance.
- Communicate effectively with borrowers regarding payment schedules, terms, and outstanding balances.
- Process incoming payments accurately and update customer records in the system.
- Investigate and resolve billing discrepancies or customer inquiries promptly.
- Prepare daily, weekly, or monthly collection reports for management review.
- Maintain a professional and courteous demeanor when interacting with members to uphold the AFPSLAI brand reputation.
- Assist in the preparation of legal documents or notices related to account recovery when necessary.
Kualifikasi
- High School Diploma or Vocational Diploma/Short Course Certificate in any related field.
- Preferably with at least 1 year of experience in collections, customer service, or banking.
- Strong verbal and written communication skills in English.
- Basic computer literacy and ability to navigate office software (e.g., MS Excel, MS Word).
- Excellent negotiation skills and the ability to handle rejection professionally.
- Strong attention to detail and high level of integrity.
- Willing to work in Malaybalay City, Bukidnon.