Deskripsi Pekerjaan
Home Credit is seeking a dedicated and experienced Collection Trainer to join our dynamic team in Batam, Kepulauan Riau. In this key leadership role, you will be responsible for empowering our collection workforce, ensuring they possess the necessary skills to navigate complex financial situations while maintaining the highest standards of professionalism and compliance. You will act as a bridge between management and the field teams, driving performance excellence through structured learning and development.
As a Collection Trainer, you will design, implement, and evaluate training programs that cover negotiation techniques, legal compliance, and customer relationship management. Your expertise will help us maintain our reputation as a responsible lender while achieving optimal recovery targets. We are looking for a passionate professional who thrives in a fast-paced environment and is committed to fostering a culture of continuous improvement.
Tanggung Jawab
- Design and deliver comprehensive training programs for Collection Officers and Team Leaders, focusing on negotiation, legal compliance, and soft skills.
- Analyze team performance data to identify skill gaps and develop targeted training interventions to improve recovery rates.
- Ensure all training materials align with Home Credit's policies and current Indonesian regulations, including the PDP Law.
- Facilitate workshops on effective communication, conflict resolution, and the ethical handling of overdue accounts.
- Mentor new trainers and support the HR department in recruitment and onboarding processes for the collection division.
- Update training curriculums regularly to reflect industry best practices and emerging trends in the financial sector.
Kualifikasi
- Minimum Bachelor’s degree in any field, preferably in Finance, Economics, or Human Resources.
- At least 3-5 years of professional experience in debt collection, credit recovery, or related financial services.
- Proven experience in training, coaching, or instructional design is highly preferred.
- Strong knowledge of Indonesian credit collection laws and regulatory requirements.
- Excellent communication skills in both English and Bahasa Indonesia.
- Proficiency in using MS Office applications and CRM systems.