Deskripsi Pekerjaan
Join Home Credit as a Collection Trainer in Medan and become a catalyst for excellence in our financial services team. This pivotal role empowers you to shape the future of our collection operations by developing and delivering targeted training programs that enhance team performance, compliance, and customer engagement. You'll work in a dynamic environment where your expertise directly contributes to improving debt collection strategies while maintaining ethical standards and regulatory requirements. Home Credit offers a collaborative culture focused on professional growth, innovation, and making a tangible impact in Indonesian communities.
As a Collection Trainer, you'll bridge the gap between operational challenges and skill development, ensuring our collection teams are equipped with the latest industry knowledge and soft skills. This position is ideal for professionals passionate about mentoring and driving organizational change through education. With competitive compensation and comprehensive benefits, Home Credit provides a platform to advance your career in training and development within a globally recognized financial institution.
Tanggung Jawab
- Design and implement comprehensive training programs for collection agents and team leaders
- Conduct engaging training sessions on collection techniques, communication skills, and regulatory compliance
- Develop and update training materials including manuals, presentations, and e-learning modules
- Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics
- Collaborate with management to identify skill gaps and address training needs
- Maintain accurate training records and documentation for compliance purposes
- Stay current with industry trends and regulatory changes to update training content
Kualifikasi
- Bachelor's degree in Business, Finance, Education, or related field
- Minimum 2-3 years of experience in collections or credit management
- Proven experience in training facilitation or instructional design
- Strong communication and presentation skills with ability to engage diverse audiences
- Knowledge of Indonesian financial regulations and debt collection best practices
- Proficiency in Microsoft Office Suite and learning management systems
- Excellent problem-solving and analytical abilities
- Fluency in Bahasa Indonesia and English