Deskripsi Pekerjaan
Join Home Credit as a Collection Trainer in Pekanbaru and shape the future of our collections team! This pivotal role combines your passion for training with expertise in credit recovery operations. You'll develop and implement targeted training programs to enhance collection agents' performance, ensuring compliance with industry regulations while maintaining excellent customer relationships. As a key member of our Learning & Development team, you'll analyze performance metrics, create engaging training materials, and mentor staff to achieve collection targets. Home Credit offers a dynamic work environment where your contributions directly impact financial inclusion and customer satisfaction. If you're a results-oriented trainer with experience in credit collections, we invite you to apply and help us build a high-performing collections culture in Riau.
Tanggung Jawab
- Design and deliver comprehensive training programs for collections staff
- Develop engaging training materials including manuals, e-learning modules, and role-play scenarios
- Conduct performance assessments and provide constructive feedback to agents
- Monitor collection metrics to identify training gaps and program improvements
- Collaborate with management to align training with business objectives
- Stay updated on regulatory changes and industry best practices in collections
- Mentor new hires and conduct refresher training for existing team members
Kualifikasi
- Bachelor's degree in Business, Finance, Education, or related field
- Minimum 3 years experience in collections training or credit operations
- Strong knowledge of Indonesian financial regulations and debt collection practices
- Excellent presentation and communication skills in Bahasa Indonesia
- Experience with LMS platforms and training program development
- Proven ability to analyze performance data and create improvement strategies
- Certification in training or adult education is highly desirable