Deskripsi Pekerjaan
Home Credit is seeking a dedicated and experienced Collection Trainer to join our dynamic team in Samarinda. As a Collection Trainer, you will play a pivotal role in developing and delivering high-quality training programs designed to enhance the skills and performance of our Collection Officers. You will ensure that our team upholds the highest standards of customer service, negotiation, and compliance with local regulations. This is an excellent opportunity for a passionate professional to shape the future of our collection strategies and drive team excellence.
In this role, you will collaborate with the management team to identify training gaps and implement solutions that drive efficiency. You will also be responsible for tracking the progress of trainees and providing constructive feedback to ensure continuous improvement. If you are a results-oriented individual with a passion for teaching and developing talent, we want to hear from you.
Tanggung Jawab
- Design and conduct comprehensive training programs for new and existing Collection Officers.
- Mentor and coach collection staff to improve their performance and achieve targets.
- Analyze training needs and update curriculum to reflect changes in regulations and best practices.
- Monitor team performance metrics and identify areas for skill enhancement.
- Ensure all training activities comply with Home Credit policies and legal requirements.
- Foster a positive learning environment that encourages professional growth.
Kualifikasi
- Bachelor's degree in any field, preferably in Finance, Business, or Education.
- Minimum 2-3 years of experience in a collection role, with at least 1 year in a training or mentoring capacity.
- Strong communication and interpersonal skills.
- Deep understanding of Indonesian financial regulations and collection ethics.
- Proficiency in Microsoft Office and training presentation tools.
- Ability to work independently and manage multiple training schedules.