Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for financial services and client relations? Lynk Talent is looking for a dedicated Collections Associate to join our high-performing team in the heart of Bonifacio Global City (BGC). This is a fantastic opportunity for someone with international account experience to elevate their career in a supportive, fast-paced environment.
As a Collections Associate, you will play a critical role in managing accounts receivable, ensuring timely payments, and maintaining excellent relationships with our global partners. We pride ourselves on a culture of excellence and work-life balance, offering a stable day-shift schedule and competitive benefits starting from Day 1.
If you are a strong communicator who thrives on problem-solving and meeting targets, we want to hear from you!
Tanggung Jawab
- Manage a portfolio of international accounts to ensure timely payment collection.
- Conduct professional outbound calls and emails to resolve overdue account balances.
- Maintain accurate and up-to-date records of all collection activities in the CRM.
- Negotiate payment plans and settlements in accordance with company policies.
- Identify and escalate potential disputes or complex collection issues to management.
- Collaborate with internal departments to resolve billing inquiries and reconcile account discrepancies.
- Achieve and exceed monthly performance KPIs and collection targets.
- Provide exceptional customer service while representing the company brand professionally.
Kualifikasi
- Minimum 1 year of experience in collections, accounts receivable, or a related customer service role.
- Previous experience supporting international accounts (US/UK/AU) is highly preferred.
- Strong verbal and written English communication skills.
- Proficiency in Microsoft Office Suite (Excel and Word) and CRM software.
- Ability to work on-site in Bonifacio Global City on a permanent day shift schedule.
- Strong negotiation skills with a proactive approach to problem-solving.
- Excellent time management and organizational skills.
- Ability to remain professional and composed in high-pressure situations.