Deskripsi Pekerjaan
Shape the future of Google's Cash and Accounts Receivable Management operations. We are seeking a highly analytical and customer-focused Collections Associate to join our dynamic finance team in Singapore. This is an exceptional opportunity to drive tangible business impact by optimizing working capital and enhancing the global customer payment experience for one of the world's most innovative technology companies.
In this critical role, you will manage complex accounts receivable portfolios for key regional clients, utilizing advanced data analytics to predict payment behaviors and mitigate credit risk. As a fluent Japanese speaker, you will be the primary point of contact for critical stakeholders in the APAC market, building trusted relationships and ensuring the swift resolution of billing inquiries and disputes. You will collaborate daily with cross-functional teams including Sales, Legal, and Engineering to design and implement scalable automation within our order-to-cash cycle.
We are looking for a proactive problem-solver who thrives in a fast-paced, data-driven environment. Your insights will directly influence business strategy and operational efficiency. If you are passionate about delivering exceptional results with integrity and want to work on products that impact billions of users, this role is for you.
Why join Google in Singapore? Enjoy world-class benefits, a culture of innovation and inclusion, and endless opportunities for learning and career advancement.
Tanggung Jawab
- Manage end-to-end collections and dispute resolution for a dedicated portfolio of high-value Japanese and global accounts.
- Drive improvements in the Order to Cash (OTC) lifecycle, identifying automation opportunities to reduce manual efforts and Days Sales Outstanding (DSO).
- Analyze cash flow forecasts, aging reports, and payment trends to provide strategic recommendations to senior leadership.
- Collaborate with Sales, Account Managers, and Legal teams to facilitate contract compliance, negotiate payment terms, and resolve complex billing escalations.
- Lead monthly close activities related to Accounts Receivable, including preparing accruals, reconciliations, and adjusting journal entries.
- Deliver an exceptional customer experience to our external partners, acting as a trusted advisor for all billing and payment related queries.
- Support system implementations and process standardization projects to enhance the scalability of the global collections function.
- Prepare and deliver weekly and monthly performance dashboards, tracking KPIs such as Cash Collection, DSO, and Dispute Aging.
Kualifikasi
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field (or equivalent practical experience).
- Minimum of 5 years of experience in accounts receivable, billing, or collections operations, ideally within a multinational technology or SaaS company.
- Professional fluency in Japanese (business-level written and verbal) to communicate effectively with regional stakeholders and clients.
- Deep expertise in Enterprise Resource Planning (ERP) financial modules, particularly SAP, Oracle, or NetSuite.
- Advanced proficiency in Google Sheets / Microsoft Excel (data modeling, pivot tables, complex formulas) and experience with Business Intelligence tools like Tableau or Looker.
- Strong understanding of internal controls, revenue recognition principles (ASC 606 / IFRS 15), and SOX compliance requirements related to Billings and AR.
- Proven track record of managing ambiguity, prioritizing workloads, and driving process improvements in a high-growth environment.
- Exceptional problem-solving, negotiation, and stakeholder management skills.