Deskripsi Pekerjaan
Are you looking to kickstart your career in a dynamic and fast-paced professional environment? Ramos Garcia And Associates Pty Ltd is currently seeking a motivated and detail-oriented Collections / Customer Care Associate to join our growing team in Quezon City.
In this entry-level role, you will act as the primary point of contact for Quickzy clients. Your goal is to provide exceptional customer service while managing account inquiries and collections with professionalism and empathy. We value clear communication, strong interpersonal skills, and a genuine desire to resolve issues effectively. Whether you are a fresh graduate or someone looking for a career shift, we provide the environment where you can refine your skills, grow your career, and make a tangible impact on our operations.
We pride ourselves on a supportive office culture, comprehensive training programs, and clear pathways for career advancement. If you are a problem-solver who thrives in a target-oriented environment, we want to hear from you!
Tanggung Jawab
- Manage inbound and outbound communications with clients regarding account status and payment inquiries.
- Provide accurate and helpful information to ensure a positive customer support experience.
- Maintain clear and concise records of all customer interactions and collection activities.
- Negotiate payment arrangements effectively while maintaining professionalism and company standards.
- Meet or exceed daily and weekly key performance indicators (KPIs) related to call quality and resolution rates.
- Collaborate with internal departments to resolve escalated account issues promptly.
- Continuously update your knowledge of company products, services, and compliance policies.
Kualifikasi
- Educational attainment of at least Senior High School or a Bachelor's degree in any field.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to handle difficult conversations with empathy and patience.
- Basic computer literacy, including proficiency in Microsoft Office and CRM software.
- Exceptional attention to detail and ability to maintain accuracy in data entry.
- Strong organizational skills and ability to manage time effectively under pressure.
- Ability to adapt to changing environments and willingness to learn new systems.
- Previous experience in a call center, customer service, or debt recovery role is an advantage but not required.