Deskripsi Pekerjaan
Join our dynamic team at Indodana as a Collections Officer, where you'll play a crucial role in maintaining our company's financial health. This position requires you to proactively contact clients via telephone to recover outstanding payments within designated time buckets. You'll build rapport with customers while professionally negotiating repayment solutions, ensuring compliance with regulatory standards. This role offers a fast-paced environment where your communication skills and financial acumen directly impact our business success. You'll collaborate closely with our finance team to update account statuses and document all collection activities accurately. If you're driven, resilient, and thrive in customer-facing roles, this opportunity provides both professional growth and competitive compensation in Indonesia's financial sector.
Tanggung Jawab
- Contact customers via telephone to recover overdue payments within specified time buckets
- Document all collection activities and customer interactions in CRM systems
- Negotiate repayment plans while maintaining positive customer relationships
- Collaborate with finance team to update account statuses and payment records
- Ensure compliance with company policies and debt collection regulations
- Meet monthly collection targets and performance KPIs
- Identify and escalate high-risk accounts to senior management
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in collections or customer service
- Excellent verbal communication skills in Bahasa Indonesia and English
- Strong negotiation and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a results-driven environment
- Knowledge of financial regulations and compliance standards