Deskripsi Pekerjaan
Join Cloudstaff, the #1 workplace everywhere, as a Collections Officer and become a vital part of our finance operations. This full-time office-based role in Ortigas offers an exciting opportunity to develop your financial expertise while contributing to our dynamic team. As a Collections Officer, you'll manage accounts receivable processes, ensure timely payment collection, and maintain positive client relationships through professional communication. We provide comprehensive training and a supportive environment for career growth in the finance sector. If you're detail-oriented with strong negotiation skills and thrive in collaborative settings, this position is your gateway to a rewarding career in collections management.
Tanggung Jawab
- Contact customers regarding overdue payments via phone, email, and written correspondence
- Negotiate payment plans and settlement arrangements for delinquent accounts
- Maintain accurate records of collection activities and customer interactions
- Prepare and submit regular collection reports to finance management
- Collaborate with sales and customer service teams to resolve billing disputes
- Analyze account aging reports to prioritize collection efforts
- Ensure compliance with company policies and industry regulations
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1-2 years of experience in accounts receivable or collections
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong verbal and written communication skills in English and Filipino
- Excellent negotiation and conflict resolution abilities
- Attention to detail with numerical accuracy
- Ability to work independently and meet performance targets