Deskripsi Pekerjaan
Are you a detail-oriented professional with a knack for financial communication? iFive Global is looking for a driven Collections Specialist to join our high-performing team in Pasig City. In this role, you will be instrumental in managing accounts receivable, ensuring timely payments, and maintaining excellent relationships with our clients.
We pride ourselves on a culture of excellence, professional growth, and work-life balance. As a member of our team, you will enjoy a competitive compensation package, comprehensive HMO coverage from Day 1, and regular engagement activities designed to make your workplace experience truly rewarding.
If you are a problem-solver who excels in a fast-paced environment and wants to build a career with a global industry leader, we want to hear from you!
Tanggung Jawab
- Manage a portfolio of accounts to ensure timely collection of outstanding balances.
- Proactively communicate with clients via phone, email, and chat to resolve payment discrepancies.
- Negotiate payment plans and settlements in alignment with company policies.
- Maintain accurate and up-to-date records of all collection activities in the CRM system.
- Prepare and analyze aging reports to identify potential risks and payment trends.
- Collaborate with internal departments to address billing issues and improve the customer experience.
- Adhere to strict financial compliance and data privacy regulations.
Kualifikasi
- Proven experience as a Collections Specialist, Accounts Receivable Clerk, or in a similar financial role.
- Strong verbal and written communication skills with the ability to handle difficult conversations professionally.
- Proficiency in Microsoft Office Suite (especially Excel) and common CRM or accounting software.
- High attention to detail and strong organizational skills.
- Ability to thrive in a target-driven, fast-paced call center environment.
- Strong negotiation and conflict resolution skills.
- Educational background in Finance, Accounting, or a related field is preferred.