Deskripsi Pekerjaan
Are you a dedicated professional seeking a meaningful career in Customer Service? WNS is currently looking for a Collections Specialist to join our dynamic team in Alabang, Metro Manila. In this pivotal role, you will serve as the face of our clients, ensuring that overdue accounts are managed with the highest level of dignity, empathy, and strict adherence to compliance guidelines.
Our ideal candidate thrives in a fast-paced BPO environment and possesses the unique ability to navigate sensitive conversations while maintaining a positive customer experience. You will be responsible for recovering outstanding payments effectively while preserving long-term client relationships. If you are a strong communicator who values integrity and excellence in service delivery, we want to hear from you.
Tanggung Jawab
- Initiate and manage outbound calls to customers regarding overdue payments and account status.
- Explain payment terms, options, and account agreements clearly to resolve outstanding balances.
- Negotiate mutually beneficial payment plans with customers to ensure account recovery.
- Update and maintain accurate customer account records in the CRM system.
- Ensure all collection activities comply with company policies, regulations, and ethical standards.
- Document all customer interactions and account updates thoroughly and efficiently.
- Escalate complex or high-risk accounts to senior management or specialized teams for resolution.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Excellent verbal and written communication skills in English.
- Strong negotiation skills with the ability to persuade and resolve conflicts.
- Previous experience in collections or customer service is an advantage but not strictly required.
- Basic computer literacy and proficiency in using CRM software.
- Ability to work in a target-driven environment and meet monthly KPIs.
- Strong interpersonal skills and a high level of emotional intelligence.