Deskripsi Pekerjaan
Join DDC Data Processing OPC as a Collections Specialist and build a rewarding career in financial services. This role offers the perfect blend of customer interaction and financial expertise, where you'll help clients resolve payment challenges while maintaining positive relationships. You'll work in a dynamic environment that values stability and professional growth, with opportunities to develop advanced negotiation and problem-solving skills. Our team-centric approach ensures you'll receive comprehensive training and ongoing support to excel in collections management. If you're seeking a role where your communication skills directly impact business success while providing tangible solutions to customers, this position offers both professional advancement and job security.
Tanggung Jawab
- Contact customers via phone, email, and other channels to discuss overdue accounts and payment arrangements
- Negotiate payment plans and settlements to resolve outstanding debts efficiently
- Maintain detailed records of collection activities, communications, and payment histories
- Collaborate with internal teams to verify account accuracy and resolve payment discrepancies
- Meet monthly collection targets while adhering to compliance regulations and ethical standards
- Provide empathetic customer service during sensitive financial discussions
- Utilize CRM systems to track customer interactions and payment progress
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1-3 years of experience in collections, accounts receivable, or customer service
- Strong verbal communication and negotiation skills
- Ability to work independently while collaborating with cross-functional teams
- Proficiency in CRM software and MS Office applications
- Detail-oriented with excellent organizational and time management skills
- Knowledge of debt collection regulations and compliance standards