Deskripsi Pekerjaan
Are you a detail-oriented professional with a knack for financial communication and relationship management? iFive Global is seeking a dedicated B2B Collections Specialist to join our dynamic team in Pasig City. In this role, you will play a critical part in maintaining the financial health of our organization by managing accounts receivable, ensuring timely payments, and fostering positive professional relationships with our business clients.
At iFive Global, we believe in investing in our people. We offer a highly competitive compensation package, comprehensive HMO coverage from Day 1, and an inclusive work culture designed to help you thrive. If you are passionate about financial recovery and want to build a career in a supportive, fast-paced environment, we want to hear from you.
Tanggung Jawab
- Monitor and manage a portfolio of B2B accounts to ensure timely collection of outstanding invoices.
- Initiate professional contact with clients via email, phone, and other communication channels to resolve billing discrepancies.
- Reconcile complex accounts and ensure all payment records are accurately updated in our ERP systems.
- Negotiate payment plans and settlements while maintaining high levels of customer service and professionalism.
- Prepare regular aging reports and financial documentation for management review.
- Collaborate with internal departments, including Sales and Finance, to streamline the order-to-cash process.
- Escalate delinquent accounts to internal leadership in accordance with company policy.
Kualifikasi
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2+ years of experience in B2B collections, accounts receivable, or a high-volume financial customer service role.
- Strong proficiency in Microsoft Excel and experience with accounting software or CRM platforms.
- Excellent verbal and written communication skills with the ability to handle difficult conversations professionally.
- Strong negotiation skills with a proactive, problem-solving mindset.
- Ability to work independently while meeting strict monthly collection targets and deadlines.
- Must be based in or willing to work in Pasig City, Metro Manila.