Deskripsi Pekerjaan
Join Accenture's dynamic team as a Collections Support Associate and be part of a global leader in professional services. In this role, you will play a crucial part in helping clients manage their accounts receivable processes efficiently while maintaining positive customer relationships.
As a Collections Support Associate, you will work in a fast-paced Business Process Outsourcing (BPO) environment where your communication skills and financial acumen will directly impact client success. You'll have the opportunity to develop your expertise in credit management, negotiation techniques, and customer relationship management while working with cutting-edge technologies and methodologies.
This position offers excellent career growth opportunities within Accenture's global network. You'll receive comprehensive training, mentorship from industry professionals, and exposure to diverse industries and financial processes. Whether you're an experienced collections professional or looking to start your career in BPO, Accenture provides a supportive environment where you can thrive professionally.
Accenture is committed to fostering an inclusive workplace where diverse perspectives are valued. We offer competitive compensation packages, flexible work arrangements, and extensive learning and development opportunities. Join us in transforming how the world works and lives through the power of technology and human ingenuity.
Tanggung Jawab
- Manage and follow up on overdue accounts to ensure timely collection of payments
- Communicate professionally with clients via phone, email, and other channels to resolve payment issues
- Maintain accurate and up-to-date records of collection activities and customer interactions
- Identify and escalate potential risks or issues to senior team members
- Collaborate with internal teams to ensure smooth account management processes
- Meet or exceed collection targets and key performance indicators
- Utilize collection software and tools effectively to track and manage accounts
- Provide exceptional customer service while maintaining firm collection policies
Kualifikasi
- Previous experience in collections, accounts receivable, or customer service in a BPO environment
- Excellent communication and interpersonal skills with strong negotiation abilities
- Proficiency in using collection software, CRM systems, and Microsoft Office applications
- Strong problem-solving skills and ability to work independently in a fast-paced environment
- High school diploma or equivalent; college degree in business, finance, or related field is a plus
- Ability to handle sensitive financial information with confidentiality and professionalism
- Strong organizational skills with attention to detail and accuracy
- Ability to work flexible hours if required by the business needs