Deskripsi Pekerjaan
Are you a persuasive communicator looking to make an impact in the financial sector? Nais Corp is seeking a dedicated Collections Support Officer for our Morning Shift team. In this pivotal role, you will be responsible for managing inbound and outbound customer interactions for accounts with overdue balances. We are looking for individuals who can balance firm debt collection strategies with empathetic customer service to resolve payment issues efficiently.
As a Collections Support Officer, you will be the first point of contact for clients facing financial difficulties. Your ability to negotiate payment plans and maintain positive relationships will directly contribute to our company's revenue recovery goals. If you thrive in a fast-paced environment and have a strong track record in customer relations, we invite you to join our team.
Tanggung Jawab
- Manage inbound and outbound calls regarding overdue accounts and payment arrangements.
- Negotiate payment plans with customers to ensure debt recovery while maintaining a professional tone.
- Update customer account records and payment status in the CRM system accurately.
- Assist customers with inquiries related to billing statements and account history.
- Escalate complex or high-value accounts to the Team Lead or Management for resolution.
- Maintain detailed call logs and documentation for compliance and audit purposes.
Kualifikasi
- High School Diploma or Bachelor’s degree in any field.
- Minimum of 1-2 years of experience in collections, customer service, or call center operations.
- Excellent verbal communication, negotiation, and interpersonal skills.
- Proficient in using CRM software, Microsoft Office Suite, and computer systems.
- Strong problem-solving skills and the ability to work well under pressure.
- Must be available to work the Morning Shift schedule.
- Customer-oriented mindset with a focus on resolving conflicts.