Deskripsi Pekerjaan
Are you a natural leader with a keen eye for detail? Grand Meritus Security Agency is seeking a dedicated Command Center Supervisor to join our dynamic team. As a leading security group in the country, we pride ourselves on safety, vigilance, and exceptional service. In this pivotal role, you will oversee our central monitoring operations, ensuring rapid response to security incidents and maintaining the highest standards of safety for our clients.
Your primary focus will be managing the command center operations, supervising a team of security operators, and coordinating on-site responses to emergencies. You will act as the central hub of communication, bridging the gap between monitoring systems and ground personnel. We are looking for someone who thrives in a high-pressure environment and possesses the leadership skills to guide a team towards operational excellence.
At Grand Meritus, we value professionalism and continuous growth. By joining us, you will gain exposure to advanced security technologies and industry best practices. If you are ready to take your career in security management to the next level, we want to hear from you. Apply today and help us keep our communities safe.
Tanggung Jawab
- Oversee daily operations of the command center, including the monitoring of CCTV feeds, alarm systems, and access control logs.
- Supervise and mentor a team of security operators, ensuring adherence to standard operating procedures (SOPs).
- Coordinate the rapid dispatch of security personnel to incidents, emergencies, and VIP movements.
- Manage incoming communication channels, including phone calls and radio communications, to ensure accurate information relay.
- Maintain accurate logs and incident reports, documenting all activities and resolutions for audit and review.
- Liaise with local law enforcement, building management, and clients to provide real-time updates and security briefings.
- Conduct regular training sessions for the command center team to improve response times and customer service skills.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Minimum of 2-3 years of experience in a command center, security operations, or call center supervisory role.
- Strong leadership and team management abilities with a calm demeanor under pressure.
- Excellent verbal and written communication skills in English.
- Proficiency in using monitoring software, computer systems, and radio communication equipment.
- Willingness to work on shifting schedules, including nights and holidays, as required.
- Valid Security Professional License (SPL) or relevant certifications are a plus.