Deskripsi Pekerjaan
Join BRI Multifinance Indonesia as a Commercial Collection Staff and play a pivotal role in our financial recovery operations. This position requires a proactive professional to manage the end-to-end commercial debt collection process, ensuring optimal cash flow while maintaining strong client relationships. You will develop strategic collection plans, execute targeted recovery actions, and analyze process effectiveness to continuously improve our collection framework. The ideal candidate thrives in dynamic environments and possesses exceptional negotiation skills to resolve payment disputes efficiently. This role offers an excellent opportunity to grow within Indonesia's leading multifinance institution while contributing to our mission of providing accessible financial solutions.
Tanggung Jawab
- Develop and implement strategic collection plans for commercial accounts
- Execute proactive collection activities through phone, email, and in-person engagement
- Analyze customer payment patterns to identify risk mitigation opportunities
- Monitor overdue accounts and escalate critical issues to management
- Document all collection activities and maintain accurate records
- Collaborate with legal team when initiating recovery proceedings
- Evaluate collection performance metrics and propose process improvements
Kualifikasi
- Bachelor's degree in Finance, Economics, Business, or related field
- Minimum 1 year experience in commercial collections or credit management
- Strong negotiation and conflict resolution skills
- Proficiency in MS Office and collection software
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills in Bahasa Indonesia
- Knowledge of Indonesian banking regulations and compliance standards