Deskripsi Pekerjaan
Join Safran Landing Systems as a Commercial Customer Service Executive and become the vital bridge between our manufacturing operations and valued clients. In this customer-facing role, you'll be responsible for managing production requirements, providing timely progress updates, and ensuring seamless communication throughout the order lifecycle. You'll collaborate with cross-functional teams to resolve inquiries, address concerns, and maintain high standards of service excellence. This position offers the opportunity to work within a globally recognized aerospace company, where your contributions directly impact customer satisfaction and operational efficiency. Ideal candidates will thrive in dynamic environments and possess a passion for delivering exceptional service in the manufacturing and logistics sector.
Tanggung Jawab
- Act as primary point of contact for commercial customers regarding production requirements and order status
- Monitor and report on production progress, ensuring timely updates to stakeholders
- Coordinate between sales, production, and logistics teams to fulfill customer requirements
- Resolve customer inquiries, complaints, and issues with efficiency and professionalism
- Maintain accurate documentation of customer interactions and order details
- Identify process improvements to enhance customer service delivery
- Support commercial activities through order processing and fulfillment tracking
Kualifikasi
- Diploma or Bachelor's degree in Business, Supply Chain, or related field
- Minimum 2 years experience in customer service or commercial operations
- Strong communication and interpersonal skills with customer-centric mindset
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to work collaboratively in cross-functional teams
- Problem-solving skills with attention to detail
- Experience in manufacturing or logistics industry preferred
- Fluency in English; Mandarin proficiency advantageous