Deskripsi Pekerjaan
Join Contactpoint360 as a Commercial Renewal Specialist and play a critical role in sustaining our client relationships and driving long-term revenue growth. In this dynamic position, you will be responsible for managing the end-to-end renewal process for our commercial accounts. Your expertise in negotiation and customer service will directly impact our retention rates and business stability.
You will act as the primary point of contact, conducting proactive outreach to clients before their contract expiration to discuss renewal options and address any concerns. By collaborating closely with the sales and account management teams, you will ensure accurate documentation and seamless transitions. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional service that drives business success.
Tanggung Jawab
- Manage and oversee the end-to-end renewal process for commercial accounts.
- Conduct proactive outreach to clients regarding contract expiration dates and renewal options.
- Negotiate renewal terms, pricing, and contract extensions to ensure mutual benefit.
- Collaborate with sales and account management teams to identify upsell and cross-sell opportunities.
- Ensure all renewal documentation is accurate, complete, and filed correctly in the CRM system.
- Address client concerns and resolve issues that may hinder the renewal process.
- Provide regular updates to management regarding renewal pipeline status and retention metrics.
Kualifikasi
- Proven experience in sales, account management, or customer retention.
- Strong verbal and written communication skills with a customer-centric approach.
- Ability to negotiate effectively and close deals in a professional setting.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Detail-oriented with excellent organizational and time management skills.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Experience working in a fast-paced sales environment is a plus.