Deskripsi Pekerjaan
Are you passionate about resolving complex customer issues with empathy and efficiency? We are looking for a dedicated Complaints Officer to join the Wise team in Singapore.
In this pivotal role, you will handle escalated customer concerns, ensuring that every client feels heard and valued. You will work within a dynamic environment that values transparency and customer success. We are building a future where money moves without friction, and you will be the face of that mission to our users.
As part of our team, you will help create an entirely new network for the world's money. For everyone, everywhere.
Tanggung Jawab
- Handle and resolve high-priority customer complaints via various communication channels.
- Investigate complex issues and provide accurate, timely resolutions to ensure customer satisfaction.
- Maintain detailed and accurate records of all customer interactions and feedback.
- Collaborate with internal teams to identify root causes and improve product or service quality.
- Ensure strict compliance with company policies, regulatory standards, and service level agreements.
- Identify trends in complaint data to contribute to continuous process improvement.
Kualifikasi
- Minimum of 1-2 years of experience in customer service, call center operations, or complaints handling.
- Strong communication and active listening skills with a focus on empathy.
- Ability to remain calm and professional when handling difficult or frustrated customers.
- Proficiency in using CRM software and Microsoft Office Suite.
- Fluency in English and Mandarin (preferred for Singapore market).
- High attention to detail and a strong problem-solving mindset.