Deskripsi Pekerjaan
Join British School Jakarta as a Concierge and become the cornerstone of our community's first impressions. In this pivotal role, you'll serve as the welcoming face of our institution, creating memorable experiences for parents, students, and visitors through exceptional service and professionalism. Your responsibilities will include greeting guests with genuine warmth, managing inquiries via phone and in-person, and overseeing guest registration processes with meticulous attention to detail. You'll collaborate closely with school staff to coordinate campus tours, assist with event logistics, and ensure seamless communication across departments. This position demands a proactive approach to problem-solving, the ability to maintain composure during peak hours, and a commitment to upholding the prestigious standards of British education. If you thrive in dynamic environments and possess a passion for hospitality excellence, this role offers the perfect platform to shine.
Tanggung Jawab
- Welcoming parents, visitors, and students with professional demeanor and exceptional hospitality
- Managing all incoming inquiries via phone, email, and in-person with prompt, accurate responses
- Overseeing guest registration systems and maintaining visitor logs for security compliance
- Coordinating with teaching staff and administration to facilitate smooth campus access
- Assisting with event logistics including tours, parent meetings, and special functions
- Maintaining a pristine reception area and managing facility access controls
- Handling confidential information with discretion and adhering to school protocols
Kualifikasi
- Minimum 2 years of experience in customer service, front desk, or hospitality roles
- Fluency in English and Bahasa Indonesia with excellent verbal/written communication skills
- Proven ability to multitask in fast-paced environments while maintaining composure
- Proficiency in office software and visitor management systems
- Strong organizational skills with attention to detail and time management
- Professional appearance and approachable personality reflecting school values
- Ability to work flexible hours including occasional weekends for school events