Deskripsi Pekerjaan
Are you a hospitality professional with a passion for excellence? JLL, a global leader in real estate services, is looking for a dedicated and charismatic Concierge to join our prestigious team in South Jakarta. As the first point of contact for our clients, you will be the face of our property, ensuring every visitor and resident experiences world-class service.
In this role, you will play a pivotal part in maintaining the high standards associated with the JLL brand. You will facilitate smooth operations, manage inquiries with grace, and cultivate a welcoming environment that reflects our commitment to professional excellence. If you are detail-oriented, solution-focused, and thrive in a dynamic real estate environment, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for all guests and residents, providing a warm, professional welcome.
- Manage inquiries, requests, and complaints with high emotional intelligence and efficiency.
- Coordinate building services including visitor registration, parcel handling, and amenity bookings.
- Maintain a pristine front-of-house area, ensuring all lobby standards align with JLL corporate branding.
- Act as a liaison between building management and tenants to ensure seamless communication.
- Monitor building access and security protocols to ensure a safe environment for all occupants.
- Assist in the coordination of special events and facility reservations within the property.
Kualifikasi
- Minimum of 2 years of experience in luxury hospitality, guest services, or a similar high-end reception role.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Well-groomed, professional appearance, and a demeanor that reflects high-touch service standards.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible hours, including weekends or shifts as required by property operations.
- Strong organizational skills with a proactive, 'can-do' attitude.