Deskripsi Pekerjaan
Join Casto Travel Philippines, Inc. as a Concur Support Agent and become a vital part of our travel service excellence team. In this dynamic role, you'll deliver exceptional customer support via phone, email, and chat channels, assisting clients with travel bookings, itinerary modifications, cancellations, account updates, and technical troubleshooting. You'll leverage your problem-solving skills to resolve issues efficiently while maintaining high customer satisfaction standards. This position offers an opportunity to master industry-leading travel management systems and contribute to seamless travel experiences for corporate clients across the Philippines.
Tanggung Jawab
- Provide comprehensive phone, email, and chat support for Concur travel account holders
- Process travel bookings, modifications, cancellations, and account updates
- Troubleshoot technical issues related to Concur platform and travel services
- Maintain accurate documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to resolve complex travel-related inquiries
- Adhere to SLAs and quality standards for customer support delivery
- Continuously update knowledge on travel policies, procedures, and system features
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Familiarity with travel booking systems (Concur experience a plus)
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficiency in multitasking and time management
- Ability to work in a fast-paced, target-driven environment
- Basic knowledge of Microsoft Office applications