Deskripsi Pekerjaan
Are you passionate about helping others navigate the complexities of healthcare billing? Ventra Health is seeking a dedicated and empathetic Contact Center Specialist to join our dynamic team in the Clark Freeport Zone, Pampanga.
In this role, you will serve as the primary point of contact for patients, addressing inquiries related to medical bills, insurance claims, Explanation of Benefits (EOB) forms, and payment arrangements. You will play a vital role in delivering an exceptional customer experience while ensuring accurate and compassionate resolution of financial accounts. Join Ventra Health and build a rewarding career in the fast-growing healthcare revenue cycle management (RCM) industry.
Tanggung Jawab
- Answer incoming inquiries from patients and insurance providers regarding outstanding balances and medical bills.
- Interpret and explain complex billing statements, insurance coverage, and Explanation of Benefits (EOB) terms clearly.
- Establish reasonable payment arrangements and financial plans in accordance with company policies.
- Document all customer interactions, billing resolutions, and payment updates accurately in the database.
- Research and coordinate with internal departments to resolve billing disputes or insurance claim errors.
- Maintain strict confidentiality of patient records in compliance with HIPAA guidelines and data security policies.
- Consistently meet or exceed target metrics for call quality, average handle time, and customer satisfaction.
Kualifikasi
- Excellent verbal and written English communication skills with a neutral accent.
- At least 1 to 2 years of experience in a BPO, customer support, or healthcare relations role.
- Prior experience in US healthcare billing, medical terminology, or insurance verification is highly preferred.
- Strong analytical and problem-solving skills with the ability to interpret complex billing guidelines.
- Empathetic, patient-centered approach with exceptional active listening and negotiation skills.
- Proficiency in navigating multiple software applications and database systems simultaneously.
- Amenable to working night shifts, holidays, and weekends to support US business hours.