Deskripsi Pekerjaan
Are you a dedicated professional with a passion for helping others? Permata Karya Jasa is currently looking for a skilled Contact Center Specialist to join our growing team. As a key member of our customer service division, you will play a crucial role in maintaining our company's reputation by delivering exceptional support to our clients. Your daily responsibilities will involve managing incoming calls, addressing inquiries, and resolving customer complaints with patience and efficiency. We pride ourselves on our commitment to excellence, and we are looking for individuals who are not only problem solvers but also empathetic communicators. If you are seeking a challenging yet rewarding opportunity in a reputable company, we encourage you to apply today.
Tanggung Jawab
- Receive and respond to customer inquiries via phone, email, and chat with high professionalism.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Follow standard operating procedures to ensure consistent service quality.
- Escalate complex issues to the appropriate team members or supervisors when necessary.
- Collaborate with other departments to ensure seamless service delivery.
Kualifikasi
- High school diploma or equivalent (SMA/SMK).
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and patient when dealing with difficult customers.
- Basic computer literacy and proficiency in using CRM software.
- Strong problem-solving abilities and attention to detail.
- Willingness to work in a fast-paced, target-driven environment.