Deskripsi Pekerjaan
Join Hexa Business as a Contact Centre Executive and kickstart your career in customer service excellence! We're seeking dynamic individuals who thrive in fast-paced environments to deliver exceptional support experiences. No prior experience is required as we provide comprehensive training to equip you with essential skills. This role is perfect for fresh graduates and career changers looking for growth opportunities. Experience in retail is considered a valuable plus, as it demonstrates customer interaction capabilities. You'll be the vital link connecting customers with our solutions while building lasting relationships. Our supportive team culture ensures continuous learning and professional development in a modern workspace.
At Hexa Business, we value proactive communication and problem-solving abilities. You'll handle diverse inquiries, resolve concerns efficiently, and contribute to our mission of exceeding customer expectations. This full-time position offers competitive compensation and a pathway to advancement within our organization. If you're passionate about helping others and ready to develop transferable skills in a dynamic setting, we encourage you to apply today.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and digital channels
- Resolve customer issues efficiently while maintaining high service quality standards
- Document all interactions accurately in the CRM system for continuity
- Meet key performance metrics including call handling time and resolution rates
- Collaborate with team members to share best practices and improve processes
- Adhere to company policies and compliance requirements in all communications
- Identify opportunities to enhance customer experience and suggest improvements
Kualifikasi
- No prior experience required - comprehensive training provided
- High school diploma or equivalent qualification
- Strong communication skills in English and Bahasa Malaysia
- Experience in retail or customer service is a plus
- Ability to work flexible hours including weekends if required
- Basic computer literacy with proficiency in Microsoft Office
- Excellent problem-solving and conflict resolution abilities
- Positive attitude with a customer-focused mindset