Deskripsi Pekerjaan
Launch your career in banking with Hong Leong Bank's prestigious Contact Centre Internship Program. This hands-on opportunity in our Front Office operations offers invaluable exposure to customer service excellence, financial products, and digital banking solutions. As an intern, you'll work alongside industry experts in a dynamic environment that prioritizes innovation and customer satisfaction. Our program is designed to bridge academic learning with real-world application, providing mentorship and structured training to develop your professional skills. Join Malaysia's leading financial institution and gain competitive advantages in the banking sector while contributing to our mission of delivering exceptional customer experiences.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and digital channels
- Assist customers with account information, transactions, and product features
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Adhere to bank compliance policies and service standards
- Participate in product knowledge workshops and skill development sessions
- Support cross-functional initiatives to enhance customer experience
Kualifikasi
- Currently pursuing a degree or diploma in Business, Finance, or related field
- Excellent communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities and customer-centric mindset
- Basic proficiency in Microsoft Office applications
- Ability to work in a fast-paced environment with multiple priorities
- Positive attitude and willingness to learn banking procedures
- Prior customer service experience is advantageous but not required