Deskripsi Pekerjaan
Are you ready to build a global career with one of the world's most prestigious financial institutions? HSBC is opening its doors for talented, customer-centric professionals to join our dynamic Contact Centre team in Quezon City. We are hosting an Open House processing event every Tuesday, Wednesday, and Thursday, designed to fast-track your application and get you started on your journey with us.
As part of HSBC, you will be representing a brand that operates in over 60 countries, providing world-class banking services. We value diversity, innovation, and career progression. In this role, you will be the voice of HSBC, ensuring our clients receive exceptional support while navigating complex financial queries. If you are passionate about service excellence and looking for a stable, growth-oriented environment, we want to meet you.
Join us at our Quezon City site to participate in our streamlined hiring process, meet our team leads, and discover why HSBC is the place to elevate your professional career.
Tanggung Jawab
- Deliver high-quality customer service via phone, email, and chat to resolve complex banking inquiries.
- Analyze customer financial needs and recommend appropriate banking products and services.
- Adhere strictly to global banking compliance, data privacy, and security standards.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with internal departments to facilitate efficient problem resolution.
- Meet and exceed individual and team KPIs, including quality assurance and productivity targets.
- Participate in ongoing training sessions to stay updated on financial regulations and product enhancements.
Kualifikasi
- Bachelor’s degree in any field or equivalent experience.
- Strong verbal and written communication skills in English.
- Previous experience in a BPO or international banking contact centre is highly preferred.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Proficiency in basic computer applications and web-based tools.
- Strong problem-solving skills and a high level of attention to detail.
- Willingness to work in flexible shifts, including weekends or holidays if required.