Deskripsi Pekerjaan
Teleperformance is seeking a highly analytical and culturally aware Content Moderator (Mandarin Speaker) to join our dynamic team in Petaling Jaya, Selangor. In this role, you will play a critical part in maintaining online community safety and brand integrity by reviewing, filtering, and moderating user-generated digital content. If you are a fluent Mandarin speaker looking to build a career with an industry-leading global company offering competitive compensation, flexible hours, and outstanding professional growth pathways, we want to hear from you.
As a Content Moderator, you will collaborate with a multicultural team of digital safety professionals, ensuring compliance with client policies and local cultural standards. This position is ideal for individuals who are details-oriented, possess resilient judgment, and are enthusiastic about current internet trends and social media dynamics.
Tanggung Jawab
- Review and moderate digital materials (including image, video, text, and user-profile data) in Mandarin to check for adherence to strict community standards.
- Accurately flag and resolve content violations, security concerns, hate speech, and inappropriate material in a timely manner.
- Meet and exceed daily key performance indicators (KPIs) and service level agreements (SLAs) regarding speed and accuracy.
- Consistently apply platform rules and moderation policy updates to varied situations with high objectivity.
- Identify emerging content trends and report repetitive issues to quality assurance and team leads to improve overall platform safety.
- Collaborate effectively within a team environment to ensure consistent shift handovers and aligned decision-making.
Kualifikasi
- Fluency in written and spoken Mandarin (equivalent to native or HSK level 5/6) to analyze and comprehend complex cultural nuances.
- Communicative proficiency in English for system training and cross-team alignment.
- Strong computer literacy and quick adaptiveness to new digital platforms and content moderation tools.
- Prior experience in customer service, call centers, or content moderation is highly advantageous, though entry-level candidates are welcome.
- Willingness to work in rotating shifts, including weekends and public holidays, in a 24/7 operations model.
- Exceptional emotional resilience, critical thinking, and a detail-oriented focus.