Deskripsi Pekerjaan
Teleperformance is seeking a detail-oriented and proactive Content Moderator to join our growing team in Yogyakarta. As a key member of our Social Media and E-Commerce division, you will be instrumental in safeguarding our digital marketplace, ensuring it remains a safe, trustworthy, and engaging environment for all users. You will review and moderate user-generated content to identify potential risks, including spam, violence, and inappropriate material.
At Teleperformance, we pride ourselves on providing exceptional customer experiences. We are looking for individuals who are not only vigilant but also possess excellent communication skills to uphold our community standards effectively. If you are passionate about online safety and want to work with a global leader in digital business services, this is the perfect opportunity for you.
Tanggung Jawab
- Monitor and review user-generated content across social media channels and e-commerce platforms for compliance with community guidelines.
- Identify and flag inappropriate, offensive, or unsafe content accurately and promptly.
- Apply critical thinking to assess context and nuance in content moderation decisions.
- Communicate with users regarding policy violations when necessary, ensuring a professional and helpful tone.
- Collaborate with the moderation team to stay updated on policy changes and emerging trends.
- Maintain a high level of accuracy and productivity while adhering to strict deadlines.
Kualifikasi
- High school diploma or equivalent qualification.
- Excellent typing skills with a high degree of accuracy.
- Strong attention to detail and the ability to spot inconsistencies or violations.
- Basic proficiency in using computer applications and the internet.
- Ability to work in a fast-paced, repetitive, and dynamic environment.
- Good understanding of social media trends and e-commerce landscapes.